These Conditions of Sale (hereinafter only “General Conditions”) govern the sale of products marketed by the company Roma Pellicce by Alta Moda Furs in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchases, between the Seller and the Customer, will be governed by the following General Conditions.
Acceptance of the conditions of sale.
The contract stipulated between the company Alta Moda Furs and the Customer shall be deemed concluded, even if only partially, by Alta Moda Furs. This acceptance is considered implicit, subject to prior communication, in any manner, to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general conditions of sale.
Product availability and order fulfillment.
The electronic commerce system adopted on the website www.altamodafurs.com is designed to guarantee maximum transparency to the Customer, indicating in real time the exact status of availability of the Products in stock and relative delivery times. However, we must consider the fact that more users can place orders for the same item (s) simultaneously and consequently vary the quantity of products present in our warehouse. In this case we will promptly inform the Customer by phone or e-mail of any problems related to the availability of the product, which at that point can freely decide whether to cancel or not the order placed. In case of cancellation you will be immediately reimbursed for the amount paid. www.altamodafurs.com reserves the right to fulfill orders received only partially based on the availability of the products in stock. It should also be remembered that the images and information contained in the product data sheets are indicative and sometimes may not fully correspond to the actual characteristics of the item, although we show great care and attention in this too.
Orders are accepted exclusively via the Internet (online). The customer who sends the order directly from the site will receive, at the end of the procedure, a communication by e-mail (e-mail) confirming the order, with the indication of the relative order number. In the hypothesis that, after sending the order, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative or product shortage. It is possible to cancel an order only if it has not yet been processed and the goods have not yet been dispatched, by telephone or by written notice to be sent by e-mail to firstname.lastname@example.org. For orders already processed, the customer must exercise the Right of Withdrawal.
All sales prices displayed on the site www.altamodafurs.com are indicated in Euros and include VAT. They can change without notice. Shipping costs, except in exceptional or promotional cases, are charged to the Customer, clearly displayed before the order is finalized. In the event of price discrepancies following the Customer’s order, these will be immediately communicated to the Customer by telephone or by e-mail which, without penalty, may withdraw from the purchase commitment made.
Delivery methods and times.
Shipments are made exclusively by courier, which delivers within 10/20 working days (with some exceptions) following the order fulfillment throughout Italy. Transport costs are borne by the customer, clearly visible at the time the order is placed. For uninsured goods, Alta Moda Furs assumes no responsibility for the loss, tampering or breakage of the product / s purchased and any delays in delivery by the shipping companies. For more information go to the Shipping page link pag. Shipments.
Complaints and returns .
Upon receipt of the goods, the Customer is immediately required to check the status and compliance. Complaints regarding the conformity of the products, also in relation to their quantity and / or external appearance, must be formulated in writing using the appropriate procedure and the appropriate request form for the return of authorized materials (RMA). The goods must be sent carriage free to our stores. warehouses accompanied by a transport document on which the RMA number must be indicated. The goods without this number will not be accepted. In case of RMA request for faulty or damaged product, if the returned product is working, Alta Moda Furs reserves the right to charge the cost of transport for the return of the goods, and a lump sum as reimbursement for technical expenses of € 25.00 + VAT. If the return is accepted, it will be refunded net of shipping costs.
Applicable law and competent court.
This agreement is governed by Italian law. For any dispute arising on the interpretation and execution of this agreement, the court of Parma will have jurisdiction.
Condizioni di Pagamento
Type of payment.
When you proceed with the purchase you can choose to pay by credit card or debit card. The accepted cards are: Visa, Visa Electron, MasterCard, American Express, Maestro and Pago Bancomat. If you use a prepaid or disposable card, remember to keep it after the purchase because it could be useful for a possible crediting. We guarantee that every purchase is made in total security thanks to the advanced technological coding system (SSL) provided by PayPal and our webs
Billing and VAT.
When proceeding with the purchase it is necessary to indicate if your billing address corresponds to the one indicated for the shipment. If these data do not match, check the box “Billing data is identical to delivery” to enter the name and billing address. VAT is already included in the price indicated on the site. The debit date corresponds to the order date.
Repayment on credit card.
Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail. The refund will be requested on the same day of acceptance, on the credit or debit card used for the order. The time required to view the chargeback depends on the institution that issued the card. Alta Moda Furs reserves a processing time of 24/48 hours from the moment the current request is received.
Remember that delivery times only include working days and do not include holidays. You can track the shipment of your order via the tracking number provided by the courier. You will find the tracking number of your order in the shipment confirmation e-mail that we will send you. Registered users can check the status of the order even within My Account. The courier delivers from Monday to Friday during office hours and cannot make appointments. Orders not delivered will be returned to our office. If the recipient wishes the new shipment of the goods, he is obliged to pay the return shipping costs. NB: Shipping times vary from 5 to 20 working days starting from the date of payment receipt. For countries that need to ship the CERTIFICATE OF ORIGIN, shipping can take 15 to 20 days longer than standard shipping. NB: Before placing an order it is necessary to read and accept the terms and conditions of delivery in your country of the courier services we use: DHL Express, TNT Global Express, Ferrari Group